Privacy Policy

This Privacy Policy explains how MOON COMPUTERING ENTERPRISE (001755509-K), operating under OGGY Repair (“we”, “us”, “our”), collects, uses, stores, and protects personal data in connection with our website, repair inquiry forms, dealer login, warranty-related pages, customer support, and related services.

1. Information we may collect

Depending on how you interact with our website or services, we may collect information such as:

• Name, business name, and contact details
• Email address, WhatsApp number, or phone number
• Repair enquiry details and messages you send to us
• Warranty lookup information, invoice number, IMEI, model, repair status, and related details
• Dealer login and account-related details where applicable
• Uploaded files or images submitted through our systems
• IP address, browser/device information, cookies, logs, and site usage data

2. How we collect information

We may collect information:

• When you contact us through forms, WhatsApp, email, or other communication methods
• When you use warranty lookup, dealer pages, or related customer tools
• When you submit details for repair, quotation, or support purposes
• Automatically through cookies, logs, and standard website technologies

3. How we use information

We may use your information for purposes such as:

• Responding to enquiries and support requests
• Providing repair updates, warranty-related information, and customer assistance
• Managing dealer login access or business-related communication
• Improving website functionality, service quality, and security
• Preventing fraud, abuse, spam, and unauthorized access
• Complying with legal or regulatory obligations

4. Sharing of information

We do not sell your personal data. We may share information only where reasonably necessary, including with service providers that help us operate the website, send communications, provide hosting, improve security, or process related business functions.

5. Cookies and technical data

Our website may use cookies, session data, and analytics-type technologies to improve usability, remember preferences, secure forms, and better understand how the site is used.

6. Data protection

We take reasonable administrative and technical measures to protect personal data against unauthorized access, misuse, disclosure, or loss. However, no website or system can guarantee absolute security.

7. Data retention

We retain information only for as long as reasonably necessary for customer service, business records, security, warranty reference, dispute resolution, or legal compliance.

8. Your rights

Subject to applicable law, you may request access to, correction of, or clarification about personal data we hold about you by contacting us directly.

9. Third-party links

Our website may contain links to third-party services or platforms. We are not responsible for the privacy practices or content of those external websites.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised effective date.

11. Contact details

If you have any questions about this Privacy Policy or your personal data, please contact:

MOON COMPUTERING ENTERPRISE (001755509-K)
07-06, 7th Floor, Berjaya Times Square, Jalan Imbi, 55100 Kuala Lumpur
Email: contact@oggyrepair.com
Phone: +60166143597
Website: https://www.oggyrepair.com